Can They Detect a Chatbot? We’ve all been there. You’re chatting with a customer service representative online and suddenly they say something that doesn’t make sense. Or they avoid your question entirely
You start to wonder, “Could this be a chatbot?” Chatbots are computer programs that simulate human conversation. They are commonly used by organizations to automate customer service. You’ve probably interacted with a chatbot yourself without realizing it. But can businesses tell when you’re talking to a chatbot? The short answer is yes
Here’s how: 1. Check the response time. Human customer service reps typically take a few seconds to respond to each message. Chatbots, on the other hand, can respond instantaneously. So if the person you’re chatting with is responding too quickly, they may be a chatbot. 2
Check for canned responses. Chatbots typically have a limited number of responses they can give. So if the person you’re talking to seems to be giving you the same response over and over, or avoiding your questions, they may be a chatbot. 3
Check for errors. Chatbots are not perfect. So if the person you’re talking to is making a lot of typos or grammatical errors, they may be a chatbot. If you’re not sure if you’re talking to a chatbot, just ask
Businesses are typically upfront about whether or not they are using chatbots. Have you ever interacted with a chatbot? How did you know?