How To Capture Shopify Address Change Outside Shopify

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How To Capture Shopify Address Change Outside Shopify

Introduction: As an online retailer using Shopify, it’s important to have accurate customer information, including their shipping addresses. However, there may be instances where a customer needs to change their address after placing an order

By default, Shopify does not have the option to capture address changes made by customers outside of the Shopify platform. This can cause issues with shipping and delivery, leading to dissatisfied customers

In this article, we will discuss how to capture Shopify address changes outside of Shopify and ensure a smooth and seamless shopping experience for your customers. Body: The first step to capturing address changes outside of Shopify is to enable the feature on your store

In the Shopify admin dashboard, go to “Settings” and then click on “Checkout”. Scroll down to the “Form options” section and enable the “Customer address edits” option. This will allow customers to make changes to their shipping address during the checkout process. Next, you can utilize apps or plugins that sync customer information between Shopify and other platforms

This can be useful if you’re using a third-party fulfillment service or CRM that needs updated customer information. Apps like Zapier or Shopify Flow can help automate the process of syncing address changes between different platforms. Another option is to use custom code to capture address changes outside of Shopify

This requires some knowledge of coding or the help of a Shopify expert. You can create a custom form on your website where customers can enter their updated shipping information

This information can then be synced with Shopify using API integration. If you have a large number of customers or receive a high volume of address change requests, it’s worth investing in a customer service tool that can handle this process

These tools allow customers to log in and update their shipping information themselves, reducing the workload on your team and ensuring accurate records. Finally, it’s important to communicate with your customers about the process of updating their shipping addresses

Make sure to include clear instructions on your website and in your order confirmation emails. You can also set up automated emails reminding customers to update their addresses if they have made changes. Conclusion: With the increasing competition in the e-commerce industry, it’s crucial to provide a smooth and hassle-free shopping experience for your customers

Capturing Shopify address changes outside of the platform ensures that your customers receive their orders at the correct address, avoiding delays and potential customer dissatisfaction. By enabling the feature in your Shopify store, utilizing apps or custom code, and communicating effectively with your customers, you can easily capture address changes and maintain accurate customer information.

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